Staffing has been a problem for this trust for many years and this is being addressed through a major recruitment drive. During our inspection we saw several examples of good care and all of the people that we spoke with told us that they had been very happy with the treatment that they had received. The needs of patients living with dementia or having learning disabilities were considered and addressed. However the number of complaints has levelled off to below expected numbers in recent months. However one "Just a Minute" (JAM) - feedback cards available for people to complete - for the postnatal ward stated, "Postnatal care on readmission has been good. People on the post natal ward gave us the following feedback about the environment, "I like having a single room". Some patients told us they were aware of how busy ward staff were and this discouraged them from using their call bells unless absolutely necessary. However, we did find evidence that people�s needs were not always being met in a way that was safe and effective. Improvements included more effective leadership and awareness among staff of the need to protect patient’s privacy and dignity. We also raised concerns about the potential safety of people who were treated in the ED having initially been assessed in the UCC. The length of time from referral to treatment for surgery was now generally in line with, or better than, the national average. Comments included, "Quality of the care given by all the staff. Staff had access to safeguarding information and had a good awareness of this area of patient safety; however, safeguarding of vulnerable adult training was not always up to date across the various departments. One patient said �Staff have been reassuring and as good as you would hope them to be.� Another patient said �They are marvellous but work very hard. Staff had access to training and opportunities to gain competencies related to their area of work. As a busy Trust with a wide range of hospital and community-based health services, in addition to our team of permanent staff, Croydon Health Services also draws on a talented pool of health care professionals to work on a temporary basis.

In the emergency department patients could not always access the service when they needed it and the trust was not always meeting the national standards for waiting times. Maintenance on the medical care wards and equipment was not always undertaken in a timely way. The proposed masterplan for the scheme by Dexter Moren was positively received by local residents and was granted unanimous approval by the local council in May 2017. The Organization ID for Croydon University Hospital is 40924 while its Organization Code is RJ611. The majority of clinical areas were well led, with strong and effective governance arrangements in place. We looked at a random sample of medical records. We visited Croydon University Hospital maternity department on two separate occasions as part of this review.

However, the clinical governance structures in surgery were weak, with a lack of reliable information about services. Simply enter TravelStay promotional code: MAYDAY UNIVERSITY HOSPITAL-4 Subject to deposit value of £16.00 or higher. On the maternity unit women told us their care had been �very good�, �excellent and a good experience�. Ensure that 90% of staff receive up-to-date safeguarding. Patient risk assessments were undertaken and where patients' conditions deteriorated, their needs were responded to by appropriately skilled staff.

Theatres were under used and scheduling of operations was not planned to take account of demands on the day surgery unit or on the Intensive Care Unit. The team included compliance inspectors, a compliance manager, analysts and a professional clinical advisor. End of life care was also well-run, with appropriate links made with the local hospice, and multi-disciplinary teams working to make sure people’s needs were met. We spoke to six patients and all of them told us the surgical procedure they were about to undergo had been explained to them and staff had made them feel at ease. "Staff were friendly and approachable and tried to help all the ward occupants". However on occasion have had to ask 2-3 times for pain relief before being attended to.". The objectives of the LEGACY study are to provide researchers with the best opportunity to understand secondary breast cancer, how it works and how to stop it. Staff were not always using best practice guidance and monitoring the effectiveness of care and treatment. One person attending an appointment at the birthing unit particularly liked the way it was decorated to create a homely environment. Croydon University Hospital provides acute services to a population of 383,000.The trust also runs15 community clinics across the area. They told us that all of the staff that they had come into contact with at the hospital had treated them with respect. The board meetings were not attended by surgical or medical consultants. The uptake of appraisals was variable in the services we inspected. During our visits to Croydon University Hospital maternity unit on 14 July and 5 October 2011 we spoke to people on the postnatal ward. There are still significant staffing problems in A&E and on the older people’s wards. As a result of our inspection we have identified shortfalls in three of the essential standards which all hospitals are required to comply with.

FREE OF CHARGE from 5pm in parking zone G (pictured right) and in Chapel Lane. We spoke with patients and members of staff, both clinical and non clinical, asking them about their views of the service. Sir Robert Naylor’s report recommended that land vacated by the NHS for affordable housing should be prioritised for the development of homes for NHS staff, where there is a need, and that action should be taken to accelerate the delivery of a large number of small-scale and low-risk developments to deliver housing. The diabetes team for children and young people was recognised for providing excellent care. �At night, they don�t walk around to check on you.�, �Nobody has changed the [drinking] water since yesterday.�, �Attitude of the staff is horrible.� �Only midwife has been nice.�, �Customer care zero. Some staff felt that communication from senior managers could be improved and they were not aware of the hospital staff forums. Some service areas were let down by a lack of attention to basics such as ensuring patients were appropriately dressed before going home, care planning and record keeping. People we spoke to said, "The staff are friendly enough", "All very nice", and "always offering help". The urogynaecology and pelvic floor reconstruction unit at Croydon Healthcare had an international profile in relation to research, provided courses to the obstetric community and had won many awards. They also told us that staff members were friendly and helpful. Innovation and inspiration: examples of how providers are responding to coronavirus, Promoting sexual safety through empowerment, Monitoring the Mental Health Act in 2018/19, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, CQC reports on protecting patients from exposure to ionising radiation in healthcare settings, CQC reports on local action to improve mental health care for children and young people, CQC reports on the need for better access to mental health care and support, CQC to review use of DNACPR during pandemic, At least one standard in this area was not being met when we inspected the service and we have taken. 3636 staff work at this trust. Volunteers worked closely with staff to ensure people's needs were responded to. London SW1W 9SZ.

Review how it ensures patients and their families are kept informed about their care.

Patients and their families felt involved and listened to but medical patients said there was a lack of information related to their treatment. Patients had noticed this and it was reflected in feedback we got, although it is clear the trust has a history and reputation that is making it hard for it to move forward. For further information please contact our Regional Programme Managers for London. OPE has already developed a network of partnerships between London boroughs and health landowners, making it a prime channel by which to support this pilot, alongside the other partners. All of the people we spoke to about cleanliness and hygiene reported that the wards were always kept very clean. Waiting times for diagnostics were better than the England average. Patients and relatives we spoke with were happy with the care they received, they told us staff treated them with kindness and compassion. Minutes of these meetings did not demonstrate an understanding of risks that would benefit from being shared with staff. Implement promptly plans to refurbish theatres and to put in place an equipment replacement programme. It was unannounced (staff did not know we were coming) to enable us to observe routine activity. We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. The trust can do more to become a learning organisation and learn from audits, its own performance data, and best practice guidelines. Croydon University Hospital is the main acute hospital managed by Croydon Health Services NHS Trust.

A public interest disclosure letter had been received by the Care Quality Commission (CQC) prior to the visit taking place. Individuals generally felt that staff worked very hard however they made comments about staff being "overstretched", "hard pressed" and "overworked". We would like to thank all of the staff and people who helped to facilitate this review and share their experiences. However, medicine fridge temperature checks were not done regularly in some surgical areas. As the regulator, CQC considered these concerns and other information received about the service since our last review. We found concerns about the quality and safety of care in three of the four services we inspected. Within expected range with a value of 56%. In some cases where performance fell below the England average there was an improvement seen since the previous audit. Individual patient feedback on the wards that we visited was, in the main, positive. We also carried out unannounced inspections of areas where we thought there was a risk of poor care. The trust employs approximately 3,640 staff and has a team of 300 volunteers supporting the services. We attend a range of events throughout the year. Ensure that the planned improvements to parent accommodation in children's services is completed on time. More can be done to ensure the Critical Care Unit is delivering consistently safe and effective care. There was too much reliance on non-permanent staff outside of core hours and the unit was cramped. This information, along with feedback from people who used the service and information from Croydon Healthwatch, and local Clinical Commissioning Groups, helped us decide where to look during our inspection. Improve the experiences of women being cared for on the gynaecology ward after a pregnancy loss. In addition we had serious concerns about A&E and the way in which patients move between the Urgent Care Centre (UCC), which sees people when they first arrive, and the hospital.

With heated wooden flooring throughout, Latitude Apartments also feature a living area with an Ultra HDD 50-inch flat-screen TV, dining table and chairs, a bedroom with an private bathroom and free toiletries. We did not receive any negative comments from people we spoke to about the maternity unit environment. Theme: Health and social care (in OPE), Housing (in OPE).

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